The Training House

An Introduction to Assertiveness

Who is the course for?

This course is for anyone who would like an introduction to skills which can help them to behave assertively. Assertiveness skills are relevant to people at all levels of the organisation as they can help to work towards a workplace in which meaningful communication takes place, both within the organisation, and with the customer.

Aim:

To equip participants with a range of basic assertiveness skills

Objectives:

By the end of the course participants will:

have identified current behaviour patterns
have identified their individual rights
have developed a range of simple assertiveness skills
have developed skills for saying NO
have practised using the skills in a safe environment

Course Duration:

This is a two-day course. We suggest a space of a week between the two days.

About the course:

The course will be informal and participatory in nature. It will involve exercises and group work in pairs and small groups as well as in the whole group. The course will draw upon the experiences of the participants within the group. Group members will have the opportunity to practise the skills using real situations from their own lives.