Aim:
To learn active listening techniques in order to enhance open communication in the workplace.
Objectives:
By the end of the course participants will:
- have identified some of the advantages of using listening skills at work
- understand when it is appropriate and beneficial to use listening skills with customers and clients
- understand when it is appropriate and beneficial to use listening skills with colleagues
- know what is meant by the term ‘active listening’
- have learned some of the principles of active listening
- have explored the use of empathy in active listening
- have examined the role of non verbal communication in active listening
- have practised active listening techniques
Course Duration:
This is a one day course
About the course:
The course will be informal and participatory in nature. It will involve exercises and group work in pairs and small groups as well as in the whole group. Group members will be asked to take part in discussions around the issues raised by exercises. The course will draw upon the experiences of the participants and will involve practising listening skills.
